From paper tickets to tracked jobs: how a rug workshop keeps its story straight
A paper job ticket answers one question: which rug is this? Everything else — who washed it, when the repair started, what the client was told — lives in memory. Tracked jobs keep the whole story.
Where paper breaks
The ticket gets wet, the ticket gets lost, the ticket says "repair" in handwriting nobody can date. When a client calls to ask about their piece, whoever answers reconstructs the truth from memory and hope. In a trade built on trust, the workshop's own record shouldn't be its weakest point.
What a tracked job carries
Every rug becomes a job with
- A full stage history from intake to delivery — who did what, when, at every step.
- The customer and the item as linked records, not names on a slip.
- The work itself in the trade's own language — cleaning, repair, restoration, valuation, sale & consignment.
- An audit log of every action, kept automatically.
The handover question
"When will it be ready?" is only answerable by a workshop that knows where every piece stands. A stage history makes the answer a lookup, not an investigation — and when the piece comes back years later, the record of what was done to it last time is already there.